Returns and refunds
If something isn't right with your order, contact us and we'll put it right in line with your UK consumer rights.
Damaged, faulty or incorrect items
Contact us as soon as possible with your order number and a description of the problem. Where an item is faulty, damaged in transit or not what you ordered, we will arrange a replacement or refund.
Cancelling an order
Under UK consumer law you generally have the right to cancel most online orders within 14 days of receiving them, and a further 14 days to return the goods. Items must be unused and in a resaleable condition.
Items we cannot accept back
Some goods are excluded by law from the standard cancellation right, including sealed items that are not suitable for return once opened for health or hygiene reasons, and perishable goods.
How refunds are paid
Approved refunds are issued to the original payment method used at checkout. Your bank or card provider may take a few working days to show the funds.
Start a return
Use our contact page with your order number and we'll take it from there.